Refund Policy
Refund Policy for Arana Taj Tour Effective Date:
At Arana Taj Tour, we are committed to providing a seamless and enjoyable travel experience for all our customers. However, we understand that situations can change, and cancellations or refunds may be necessary. Please review our Refund Policy carefully to understand the terms and conditions regarding refunds for your tour bookings.
By booking a service or tour with Arana Taj Tour, you agree to the terms outlined in this policy.
1. General Refund Terms
Refund requests are subject to the conditions outlined below. Specific policies may vary depending on the tour or package booked.
- Booking Confirmation: Your booking will be confirmed once you receive an email confirmation from us.
- Cancellation Requests: If you need to cancel your booking, please contact us as soon as possible via email at info@aranatajtour.com or by calling us at +91 8178807496.
2. Refund Eligibility
Cancellations by Customers
- Standard Cancellation: If you cancel your booking within 1 day or more before your scheduled tour date, you are eligible for a full refund, excluding non-refundable processing fees or deposits.
- Late Cancellation: If you cancel within 1 day of your scheduled departure, you may be eligible for a partial refund. The cancellation fee will vary depending on how close to the tour date the cancellation is made.
- No Show / Missed Tour: No refunds will be issued for customers who fail to show up for their scheduled tour or safari without prior notice.
- Non-refundable Items: Certain services, such as special accommodation upgrades, transportation fees, or third-party services, may not be eligible for a refund once booked.
Cancellations by Arana Taj Tour Tour Cancellations by Us: In the event that Arana Taj Tour cancels a tour due to unforeseen circumstances such as low bookings, weather conditions, or force majeure, we will:
- Offer Alternative Dates: You will be offered the option to reschedule your tour to an alternative date at no extra charge, subject to availability.
- Full Refund: If rescheduling is not possible or acceptable to you, we will issue a full refund for your booking.
3. Refund Process
To request a refund, please follow these steps:
- Submit a Request: Contact us via email at info@aranatajtour.com or call +91 8178807496 with your booking details.
- Provide Supporting Information: If applicable, please provide any supporting documents such as medical certificates or evidence of travel disruptions to expedite the refund process.
- Review and Approval: Once your request is received, we will review it and notify you within 4-2 business days of the outcome. If approved, we will process your refund.
- Refund Processing Time: Refunds are generally credited within 7-14 business days depending on your payment method and the policies of your bank or payment provider.
Refund Method
Refunds will be issued to the original payment method used during booking. Please note that it may take additional time for your payment provider to process the refund.
4. Force Majeure and Unforeseen Circumstances
In cases of force majeure (such as natural disasters, pandemics, government restrictions, etc.), Arana Taj Tour may be unable to provide the scheduled services. In these instances:
- Alternative Arrangements: We will make every effort to offer alternative dates or arrangements.
- Refunds: If alternative arrangements cannot be made, refunds will be processed in accordance with our policy.
5. No Show and Late Arrivals
- No Show: If you do not show up for your tour or safari, no refund will be issued.
- Late Arrivals: If you arrive late for your tour, we may not be able to accommodate you, and no refund will be provided.
6. Changes to Your Booking
- Date Change: If you request a change in tour dates, please notify us at least 2 days in advance. Changes are subject to availability and may incur additional charges.
- Package Modifications: Changes to the number of participants, package services, or tour itinerary may result in additional charges or a partial refund.
7. Customer Rights
You have the right to request a refund based on the terms outlined in this policy. Please ensure you read the cancellation terms when booking, as they may vary depending on the specific tour or package.
8. Contact Information
For any questions regarding this refund policy or to request a refund, please contact us:
Arana Taj Tour
Email: info@aranatajtour.com
Phone: +91 8178807496
Principal Place of Business:
D-21, Gali No-3, Brijpuri,
New Delhi, North East Delhi,
Delhi – 110094, India
This Refund Policy is designed to provide transparency and clarity to your customers while protecting both their interests and your business. Let me know if you need further assistance or modifications!